Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Wildcard City Casino in relation to your use of the website, account services, casino games, payment facilities and any other services made available through the site. By accessing the website, creating an account or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.

Additional rules may apply to particular games, payment methods, promotions or features. Those rules will be displayed or made available when relevant and form part of these Terms & Conditions. If a specific rule conflicts with a general provision, the specific rule will apply to the relevant service or promotion.

Eligibility

You may use Wildcard City Casino only if online gambling is lawful for you in the place where you are located. You are responsible for checking and complying with all laws that apply to your use of the website. You must also meet the minimum legal age for gambling in your location. We may ask you to confirm your age, identity, residence or other details before allowing access to some or all services.

You must not access or use the website from a location where online gambling is prohibited or restricted. Access may be limited, refused or withdrawn where required by law, regulation, risk controls or our internal policies.

Your responsibilities

• Provide information that is accurate, current and complete when registering or using the services.
• Keep your account details, passwords and security information confidential.
• Use only your own account and do not permit another person to access or use it.
• Tell us promptly if you believe your account has been accessed without permission.
• Use the website only for lawful purposes and in accordance with these Terms & Conditions.
• Take reasonable steps to prevent unauthorised access to your devices and account.

2. Accounts, funds and gameplay

Account registration and verification

You may be required to register an account before using certain services. One person may hold only one account unless we expressly allow otherwise. We may carry out identity, age, address, payment and security checks at registration or at any later time. You agree to provide requested documents or information within a reasonable period. If the information supplied cannot be verified, is misleading or appears to belong to another person, access to the account may be restricted or suspended.

You must not create an account for another person, use false details, attempt to bypass account controls or hold accounts under multiple identities. We may review activity where we identify duplicated accounts, unusual behaviour, suspected fraud or a breach of these terms.

Deposits and withdrawals

Available payment methods, transaction conditions and verification requirements may vary. You must use a payment method that belongs to you or that you are authorised to use. We may reject, delay or reverse a transaction where this is necessary for security, compliance, technical or payment-processing reasons. Funds must not be used for unlawful activity or deposited from an unidentified or unauthorised source.

You are responsible for checking transaction details before confirming a deposit or withdrawal. You should also check with your financial institution or payment provider about any fees, restrictions, exchange rates or processing conditions that may apply. We do not control the policies of external banks, card providers or payment services.

Withdrawals may be subject to account verification, anti-fraud checks and any applicable game, payment or promotional rules. We may request further information before processing a withdrawal. A transaction will not be treated as completed until it has been accepted and processed through the relevant payment channel.

Games and technical issues

Game results are determined by the relevant game system and applicable rules. You are responsible for reviewing the instructions and rules for a game before placing a wager. If a game, transaction or account balance is affected by an obvious error, system fault, interruption or technical problem, we may take reasonable steps to correct the error and settle affected activity fairly.

We do not guarantee that the website or every game will always be available, uninterrupted or free from defects. Maintenance, updates, network issues, supplier problems and events outside our reasonable control may affect access or gameplay.

3. Promotions, responsible gambling and privacy

Promotions and offers

Promotions, bonuses, competitions and other offers are subject to their own terms. You should read the applicable promotional conditions before opting in, depositing funds or placing wagers. These conditions may include eligibility requirements, participation rules, game restrictions, expiry conditions and other limitations. A promotion may be withdrawn, changed or refused where permitted by its terms or where misuse, error, fraud or a breach of the rules is suspected.

Unless the relevant promotion states otherwise, offers are intended for one person, one account and one household. We may exclude accounts or void promotional benefits where activity appears designed to obtain an unfair advantage or avoid the purpose of an offer. Promotional balances and related rewards may not be transferable or exchangeable except where expressly allowed.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with funds you can afford to lose and never borrow money to gamble. Set personal limits, take regular breaks and avoid gambling when distressed, tired or affected by alcohol or other substances.

Tools and support options may be available to help you manage your play. These may include deposit limits, session controls, time reminders, temporary breaks or account exclusion. A request for a restriction or account closure may take effect according to the relevant process. You must not attempt to open or use another account to avoid a restriction.

If gambling is causing concern for you or someone close to you, stop playing and seek independent support from an appropriate gambling-help, financial-counselling or health service in your area. You can also review the responsible gambling information provided on this website.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide services, verify identity and age, process transactions, maintain security, meet legal obligations, manage risk and improve the website. You should review the Privacy Policy to understand how information is collected, used, stored and disclosed.

By using the services, you may receive administrative messages relating to your account, transactions, security or these terms. Marketing communications are handled in accordance with applicable requirements and may include an option to unsubscribe where required.

4. Suspension, liability and changes

Suspension and closure

We may suspend, restrict or close an account where we reasonably believe this is necessary to protect you, other users, the website or our service providers, or where we identify a possible breach of these terms, unlawful activity, fraud, money laundering, underage gambling, payment abuse or a responsible gambling concern. We may also take action to comply with a legal or regulatory requirement.

If your account is closed or restricted, you must not attempt to create or use another account without permission. Any remaining balance will be dealt with in accordance with applicable law, verification requirements, promotional rules and the circumstances leading to the account action. We may retain information and records where required for legal, security, dispute-resolution or compliance purposes.

Website content and acceptable use

The website, its design, text, graphics, software and other content are provided for personal use unless otherwise stated. You must not copy, reproduce, modify, distribute, interfere with, reverse engineer or commercially exploit any part of the website without permission. You must not introduce malicious code, use automated systems in a way that disrupts the service, or attempt to gain unauthorised access to accounts, systems or data.

Liability and third-party services

To the extent permitted by law, we are not responsible for loss or damage caused by events outside our reasonable control, interruptions to communications or payment services, misuse of an account, inaccurate information supplied by you, or your failure to keep account credentials secure. Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.

The website may contain links or services provided by third parties. Those providers may have separate terms and privacy practices. You should review their conditions before using them. We are not responsible for third-party content or services except to the extent required by law.

Changes and applicable law

We may update these Terms & Conditions from time to time to reflect changes to the website, services, legal requirements, security measures or business practices. The updated version will apply from the date it is published or otherwise notified, unless a different date is stated. You should review this page regularly. Continuing to use the services after an update means that you accept the revised terms.

These Terms & Conditions are intended to operate subject to applicable Australian laws and any mandatory rights or protections that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. Any dispute should first be addressed through the available account or support process, without limiting any rights you may have under applicable law.