Betting Rules

General betting conditions

Wildcard City Casino provides online gambling services subject to applicable Australian laws, regulatory requirements and the rules published on the site. Services, games and betting features may vary depending on your location, account status, device, payment method and legal eligibility. If a particular game or feature is not available to you, you must not attempt to access it by using a virtual private network, false information, another person's account or any other method intended to bypass a restriction.

You must be legally entitled to use online gambling services in the place where you are located. You must provide information that is accurate, complete and current when creating or maintaining an account. Wildcard City Casino may ask for information or documents to verify your identity, age, location, payment method or source of funds. An account may be restricted, suspended or closed if the required information is not provided, cannot be verified, or appears to be inaccurate.

• Only one personal account may be used by each player unless the site expressly permits otherwise.
• You must keep your login details private and must not allow another person to use your account.
• You are responsible for checking that your selected game, stake and betting instructions are correct before confirming a wager.
• You must not use the site for unlawful activity, fraud, money laundering, collusion or any other misuse.
• You must not place wagers while affected by alcohol, medication or any substance that may impair your judgement.
• You must comply with any account, game, payment, promotional and responsible gambling conditions displayed on the site.

The rules applying at the time a wager is placed will generally govern that wager, unless a correction is required because of a clear error, a technical issue, fraudulent activity, an interrupted game or another circumstance described in the applicable terms. If there is an inconsistency between these general rules and a specific game rule, the specific game rule will apply to that game.

Placing and accepting wagers

A wager is not complete until it has been accepted and recorded by the site. Selecting a stake or submitting a betting instruction does not by itself guarantee acceptance. A wager may be refused, cancelled or limited where permitted by the applicable terms, including where there is insufficient balance, a market or game is unavailable, an account is restricted, a technical error occurs, or the wager does not meet the relevant conditions.

Before confirming a wager, you should carefully review the game, outcome, stake, odds or other displayed information. Once accepted, a wager generally cannot be changed or withdrawn unless a cancellation or correction is expressly permitted under the relevant rules. You should retain any confirmation, transaction reference or account record that is provided and check your account history regularly.

Balance and stake requirements

Wagers must be made using funds available in your account and through an approved payment method. You must not place a wager using funds that belong to another person. The minimum or maximum stake, where applicable, may depend on the game, betting product, account, promotion or other conditions shown on the site. Any limits displayed for a particular game or account apply in addition to these general rules.

Errors and interruptions

If a displayed price, balance, result, game status or other information contains an obvious error, the site may take reasonable steps to correct the error and resolve affected wagers in accordance with the applicable terms. This may include voiding an affected wager, correcting an account entry or restoring the position that would have applied without the error. If a game or connection is interrupted, do not assume that a wager has been cancelled. Check the account history and the relevant game information before taking further action.

You must not exploit a software fault, delay, pricing error or other vulnerability. Suspected errors should be reported through the available support or account channels on the site. Deliberately taking advantage of an error may result in account restrictions, cancellation of affected activity or other action permitted by the applicable terms.

Game results and settlement

Game results are determined by the rules and systems applicable to the relevant game or betting product. For games using random outcomes, results are generated by the relevant approved or authorised game system, where required by applicable law. The outcome shown by the game or recorded in your account is the result used for settlement, subject to correction of an error, system malfunction, fraud or another circumstance covered by the applicable terms.

Each game may have its own rules explaining how rounds begin and end, how winning combinations or outcomes are determined, how ties are treated, and when winnings are credited. You should read those rules before playing. Examples, demonstrations and promotional descriptions are for general information only and do not replace the rules for the game being played.

Settlement principles

• A completed game or accepted betting event will be settled according to the applicable game rules and the information recorded by the site.
• A winning return normally consists of the amount determined by the relevant rules, subject to any applicable conditions, deductions or restrictions.
• A losing wager will be recorded as settled when the relevant game or event has been completed under the applicable rules.
• A voided or cancelled wager will be treated in the way stated in the relevant game rules or Terms and Conditions.
• Where a result cannot be determined correctly because of a material technical or operational issue, the site may apply the resolution process set out in the applicable terms.
• Account records, game logs and transaction records may be used to verify the history and outcome of activity.

Disputed results

If you believe that a wager, game result, transaction or account entry is incorrect, review the relevant game rules and account history first. A dispute should be raised promptly through the support or account process made available on the site, with enough information to identify the activity. The review may involve checking game records, transaction data, system logs and other relevant information. A technical display on your device may not be the final record if it differs from the records held by the site.

The site may correct an account balance or settlement entry where an error is identified. If funds have been credited in error, they may be removed or recovered in accordance with the applicable terms. You must not withdraw, transfer or use funds that you know, or reasonably should know, were credited by mistake.

Payments, account security and responsible play

Deposits and withdrawals are subject to the payment methods, verification checks and conditions made available on the site. You must use a payment method that is in your name or that you are authorised to use. Payment providers may apply their own terms, processing requirements or charges. Wildcard City Casino may delay, decline or review a transaction where verification is incomplete, the payment method is not supported, activity appears unusual, or the transaction may conflict with legal or anti-money laundering obligations.

You are responsible for protecting your device, password and other account credentials. Use a secure password, avoid sharing access details and sign out when using a shared device. Notify the site through the available account or support process if you suspect unauthorised access, an incorrect transaction or a security issue. You remain responsible for activity on your account where you have failed to take reasonable steps to keep it secure.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money you can afford to lose. Keep track of the time and money you spend, take regular breaks and never chase losses. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate gambling help service.

• Do not gamble with borrowed money or money needed for living expenses.
• Do not increase your stake to try to recover a previous loss.
• Use available deposit, wagering, time-out or self-exclusion tools where they are offered.
• Ask for help if you are concerned about your own gambling or someone else's gambling.
• Do not attempt to open a new account to avoid a restriction, time-out or self-exclusion.

These Betting Rules are general information and do not cover every situation that may arise. The Terms and Conditions, individual game rules, payment conditions, promotional terms and responsible gambling information form part of the rules governing your use of Wildcard City Casino. Please read the current versions before playing, as they may be updated from time to time.