Privacy Policy | Wildcard City Casino

About this Privacy Policy

This Privacy Policy applies to information handled through the Wildcard City Casino website, player accounts, customer support channels and related online services. It is intended to give players in Australia a clear overview of the types of information an online casino may handle and the reasons that information may be needed.

When you create an account, use the website, contact support, make a deposit, request a withdrawal or take part in account activity, information may be collected or generated as part of providing the service. Some information is supplied directly by you, while other information is created automatically when you use the website or is received from service providers involved in operating the platform.

We aim to collect information that is reasonably needed for the relevant purpose. You may choose not to provide certain information, but this could mean that an account cannot be opened, a transaction cannot be completed, a verification check cannot be performed or support cannot fully respond to a request.

Information covered by this policy

Information provided when you register or maintain an account, such as your name, date of birth, contact details, login information and account preferences.
Identity and verification information, which may include documents or details used to confirm identity, age, account ownership and eligibility to use the service.
Payment and transaction records, including deposits, withdrawals, payment method details, transaction history and related account activity.
Information about communications with customer support, including your questions, requests, feedback and records needed to resolve an issue.
Technical information, such as your device type, browser, operating system, IP address, approximate location, connection details and activity on the website.
Cookie and similar technology information, including identifiers, preferences and information about how pages and features are used.

How information is used

Information may be used to provide, administer and improve the online casino service. The purpose for using information will depend on the type of information and the circumstances in which it was collected. Common purposes include the following.

Creating and managing your player account, including helping you sign in and maintain accurate account details.
Processing deposits, withdrawals and other account transactions, and keeping appropriate records of those transactions.
Carrying out identity, age, account ownership and other verification checks before or during the use of particular services.
Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, unauthorised access and other suspicious or prohibited activity.
Meeting legal, regulatory, tax, accounting, record-keeping and responsible gambling obligations that apply to the service.
Providing customer support, responding to questions, handling complaints and communicating about your account or transactions.
Maintaining the security, reliability and performance of the website, including troubleshooting faults and monitoring for harmful or unusual activity.
Personalising parts of the website, remembering settings and understanding how players use features so that the service can be improved.
Sending service messages, such as account, security, transaction or operational notices that are necessary for the use of the service.
Sending promotional or marketing communications where this is permitted and where any required consent or preference has been provided.

Where information is used for marketing, you can change your preferences or withdraw your consent. Withdrawing consent will not affect processing that is needed to operate your account, complete a transaction, protect the service or meet a legal obligation. You may still receive important non-promotional messages about your account or activity.

Information may also be combined or reviewed in a form that helps us understand service performance, identify technical problems and improve the player experience. Where practical, information used for reporting or analysis may be reduced or separated from direct account identifiers.

Verification and responsible use

Online gambling services need to apply account, identity and transaction controls. This means that a request for information or supporting documents may be necessary before an account can be activated, a transaction can be processed or an account matter can be resolved. Information received for these purposes may be compared with account records and other information available to authorised service providers or parties involved in checks.

Sharing, security and international handling

Information may be shared when this is reasonably necessary to operate Wildcard City Casino and provide the requested service. Access is intended to be limited to people, contractors and service providers who need the information for an authorised business, technical, payment, verification, security, support or compliance purpose.

Payment and financial service providers that help process deposits, withdrawals and transaction checks.
Identity, age, fraud prevention and security providers that help verify accounts and identify suspicious activity.
Technology, hosting, communications, analytics and customer support providers that help operate the website and respond to players.
Professional advisers, auditors or insurers where access is needed for a legitimate business or risk-management purpose.
Government bodies, courts, law enforcement agencies or other authorised parties where disclosure is required or permitted by law, or is needed to protect rights, safety or the integrity of the service.

Service providers may process information on our behalf and must handle it according to their role and the arrangements that apply to the service. Some providers or systems may be located outside Australia. If information is handled overseas, safeguards and contractual or other arrangements may be used where appropriate, but the exact location may depend on the service provider and the technology used.

We use reasonable administrative, technical and organisational measures to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure transmission and restricted handling of verification and payment information. No website, network or storage system can be guaranteed to be completely secure, so players should also use a strong password, keep login details confidential and sign out of shared devices.

If you believe that your account or personal information has been accessed or used without permission, contact support promptly using the privacy contact details in this policy. Do not send passwords or unnecessary sensitive information in an initial message.

Cookies, storage and keeping records

Cookies and similar technologies

The website may use cookies and similar technologies. These are small files or identifiers that can be stored on your device or read by the website when you return. They may help keep you signed in, remember preferences, maintain security, support essential features, understand website performance and measure the effectiveness of communications.

Some cookies may be essential for the website to function, while others may support analytics, preferences or marketing. The availability and purpose of cookies can change as website features and service providers change. You can manage, restrict or delete cookies through your browser settings. If you block certain cookies, some account or website features may not work as intended.

Retention of information

Information is kept for as long as it is reasonably needed for the purpose for which it was collected, including account administration, customer support, security, dispute handling, financial reconciliation and business records. The period will vary depending on the type of information, the reason it is held and whether there is an ongoing account, transaction, investigation or complaint.

Closing an account does not necessarily result in the immediate deletion of every record. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law or for other legitimate record-keeping purposes. Once information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Backups and technical systems may retain information for a limited additional period while records are securely overwritten or removed through normal processes. Information that is retained will continue to be protected and will not be used for unrelated purposes simply because it remains in a backup.

Your privacy rights and how to contact us

You may have rights in relation to the personal information held about you, subject to applicable requirements and reasonable verification. These rights can include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications.

Making a data request

To exercise your data rights, contact support@wildcardcitycasino.click. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before releasing information or making changes, particularly where a request concerns account security, payment records or identity documents.

Access: ask for confirmation about whether information is held about you and request a copy or summary of relevant information, where available.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
Deletion: ask for information to be deleted where it is no longer needed or where another applicable ground supports deletion. Some records may need to be retained for a period required by law.
Marketing consent: withdraw consent to promotional messages or ask for your marketing preference to be changed. Transactional and account-related messages may still be sent when necessary.
Questions or complaints: contact us if you have a concern about how your information has been collected, used, stored or disclosed.

We will review requests and respond within a reasonable period, taking into account the nature and complexity of the request. If a request cannot be fully completed, we will generally explain the reason, such as security concerns, the rights of another person, technical limitations or a requirement to keep particular records.

You should keep your account information accurate and notify us if your contact details or other important information changes. We may update this Privacy Policy from time to time to reflect changes to the website, services, technology or applicable requirements. The current version published on the website will apply to information handled after it is posted. If a change is significant, additional notice may be provided where appropriate.